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Alexander House Financial Services

3rd Floor, 1 Ashley Road, Altrincham, Cheshire WA14 2DT

Head Office: 0207 022 0886

Customer Contact Centre:
0800 316 1811
0207 022 0886


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Make a complaint

If you are unhappy with our service

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

Quilter Financial Planning Complaints Department

Riverside House
The Waterfront
Newcastle upon Tyne
NE15 8NY


Tel: 0191 241 0700

You can find more information by visiting the Quilter Financial Planning website:

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service (

The Financial Ombudsman Service

Exchange Tower
E14 9SR

Tel: 0300 1239123