Make a complaint

At Alexander House Financial Services our aim is to provide you with great customer service however if you are unhappy with a financial product or service please contact us using the below form or write to us at:

Alexander House Financial Services

3 More London Riverside,
London, SE1 2RE
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  • We will not share your details with anyone.

  • Remark: We will collect your information for marketing purposes. However, we respect your privacy rights. If you wish to access or amend any Personal Data we hold about you, or request that we delete any information about you that we have collected, please send us an email: info@alexanderhousefs.co.uk

In line with the rules laid out by the Financial Conduct Authority we will respond in writing to confirm we have received your complaint within eight weeks, telling you whether the complaint has been successful or give details why we need more time to look into the complaint. For more information on the complaints procedure please visit the Financial Conduct Authority website http://www.fca.org.uk/consumers/complaints-and-compensation/how-to-complain