I wanted to transfer a small Defined Benefit pension scheme to a DC Draw Down set-up. Alexander House had been recommended to me and I contacted them. After an initial meeting with Alan, he had to undergo medical treatment so Hazel stepped up to the mark. I have nothing but praise for her efficiency and straight forwardness. I know how long these transfers can take (up to 9 months in some cases) but Hazel steered mine through the course in just over three months. She made sure that all of the right regulatory points were covered as well as being on hand to answer my (to her probably) simplistic questions. In order to complete the KYC checks Hazel set up a Skype call, at my convenience, which worked like a charm. We live quite a few hours drive apart but when the time came to meet up for document signing and final review she drove through some bad weather to keep the appointment.
I have complete faith in Hazel's ability, as well as Alexander House management and would have no hesitation in recommending them to my family and friends.
Mr PE, Peterborough